What happens if there is an item missing from my order?
Although very rare, sometimes mistakes can happen. If you are missing an item, please let us know and we will investigate this for you.
What if one of the items I ordered is faulty?
If you receive a faulty item, please let us know and we will happily get this replaced for you (subject to availability). We will also advise you how to return the faulty item.• Fast and easy checkout
• Storage of your various delivery addresses
• Tracking your order
• Looking at past orders
• Up to date fashion news in our newsletter and on our blog.
Can I amend/cancel my order once it’s placed?
Whilst we make every attempt to cancel an order if requested, this isn’t always possible as we try to dispatch parcels as quickly as we can. If we are unable to cancel the order, this can be refused or returned for a full refund within 30 days.
What if there is the wrong size/item in my order?
If you have received an incorrect item or size we will happily send you the correct item (subject to availability) just get in touch and we will arrange this for you, we will also let you know how you can return the incorrect item.
Can I cancel my contract with you?
If you wish to cancel your contract for any reason, this must be done in writing to firstname.lastname@example.org. Your legal right to cancel a contract with us starts from the date the order is placed. If the products have already been delivered to you, you must within 14 working days from the day after you receive your goods give your written cancellation.The product itself must return within 30 days of you receiving it.
Delivery & Returns
How long does standard UK Delivery take?
Standard Delivery within the UK takes 3-5 working days (excluding weekends and bank holidays).
Do you offer an express delivery service within the UK?
If you need your order quickly, we do offer an express delivery service. Simply order before 5pm and your order will be with you the following day. (Excluding Bank Holidays and Weekends)
**Please note that Express delivery can take slightly longer to the following places:
Aberdeen, Northern Highlands, Glasgow, Guernsey, Oben, Isle of Man, Arran, Orkney, Shetland and Cornwall.
My order is late, what should I do?
Whilst we make every attempt to deliver parcels within the expected delivery timescale, however, there can sometimes be a slight delay, please allow up to an additional 48 hours to arrive, if this timescale is exceeded, please let us know so we can investigate further.
Can I Track my Order?
As soon as your order is dispatched, you will be emailed a link with your tracking details, you will then be able to track the progress to your delivery.
What if I am not in when my order arrives?
If you’re not in when delivery is attempted, our couriers will attempt delivery with a neighbour, or they will leave you a calling card detailing how you can rearrange delivery for another time.
My Order shows as delivered, but I haven’t received it?
If you haven’t received your order, please let us know and we can raise an investigation with our couriers.
What is your Returns Policy?
You can return any unwanted item within 30 days from dispatch of your order. The item(s) must be unworn, with tags and within its originally packaging.
How do I know if you’ve received my return?
As soon as your return is scanned into our warehouse, your refund will be processed and you will receive an automated email to confirm this. The whole process can take up to 2-3 weeks.
Do You Offer and Exchange Service?
Currently we do not offer an exchange service, although this is something we hope to introduce in the future.
Payments & Refunds
I have been over charged for my order, what do I do?
Sometimes mistakes do happen, please contact us with your order details and we will happily investigate this for you.
What’s your online security policy?
You can shop in confidence with CR7, our website is secured by Stripe Payment and PayPal.
What Payment Methods are Accepted?
CR7 accept the following payment methods:
o American Express
Are your prices inclusive of VAT?
Yes, all our prices include VAT
What should I do if my refund is incorrect?
Please let us know as soon as you realise this is incorrect, so we can investigate further for you.
Do you Price Match?
Unfortunately, we do not offer a price match service at this time.
Promo Codes & Gift Vouchers
Do you have a promotional code you can send me?
Why not sign up to our mailing list, so you can be kept fully up to date on all of our news and upcoming offers.
Do you Price Match?
We’re sorry, but currently we do not offer a Price Match Service.
Can I cancel and return a Gift Voucher?
Once purchased, Gift Cards cannot be refunded, cancelled or returned.