DELIVERY AND RETURNS POLICY
CR7.com offers free shipping for orders over €75.00 (Euros) fulfilled via standard shipping. Orders are limited to 5 units per customer. Express shipping is also available for certain countries at the customers cost.
CR7.com currently ship to the following countries:
Please view our Standard shipping rates HERE
Please view our Express shipping rates HERE
PLEASE NOTE THAT ALL SHIPPING RATES DISPLAYED EXCLUDE DUTIES AND VAT/GST AT DESTINATION SHOULD THEY BE APPLICABLE.
- Average delivery time is 7-10 working days* Delivery is charged by weight per Order and will be affected by the courier service nominated by CR7
- You will receive your Dispatch Confirmation Email once your Item/s has been dispatched from our warehouse.
- Your order may be delivered anytime between 08h00 and 17h00 and a signature (from you or a responsible third person) will be required as proof of delivery.
- If you are not available at time of delivery, and you have not agreed to allow a third person to accept delivery on your behalf, then you will be contacted by the courier service or a calling card will be left for you and arrangement for a second delivery attempt will need to be made.
- We recommend that you nominate your usual daytime address (home, work or other) as your delivery address. If you do not have a regular daytime address and you are willing to allow a third person to accept delivery on your behalf, then you may nominate their usual daytime address for delivery of your Item/s.
- Please note that P.O. boxes will not be accepted.
- Please take note of the provisions in our Terms and Conditions, as accepted by you, relating to Delivery.
INTERNATIONAL: RETURNS POLICY
A. RETURNING ITEM/S THAT ARE NOT FAULTY, DAMAGED OR DEFECTIVE
- Once you have delivery of your order but thereafter become unhappy with your purchase for any reason (other than the Item/s being faulty, damaged or defective), you may return the Item/s to us provided that:
- You notify us of your wish to return the Item/s within 28 days of the date of delivery thereof;
- The Item/s is in its original condition and is returned in or with its original packaging;
- The Item/s has not been used or worn
- To return an Item/s to us you will need to follow the electronic returns process available on the site, and you will then be guided through the returns process.
- If you return an Item/s to us and we are satisfied that the above has been complied with, we will gladly refund you the full price of the Item/s.
- All returns will be at the customers’ expense.
B. RETURNING ITEM/S THAT ARE FAULTY, DAMAGED OR DEFECTIVE
- Once you have delivery of your order but thereafter discover that the Item/s is/are faulty, damaged or defective, or if, after wearing or using the Item/s you discover that it/they are defective or unsuitable for the generally intended, you may return the Item/s to us provided that you follow the electronic returns process on the Site.
- You notify us of your wish to return the faulty Item/s within 7 days of the date of delivery thereof;
- You will be required to contact firstname.lastname@example.org in regard to the return, and our customer support team will assist with the Return.
- On receipt of the returned Item/s we will conduct an inspection and will then process the refund unless:
- The Item/s is/are found not to be defective, but to have been subject to usual wear and tear/deterioration in the normal course of using/wearing the Item/s;
- You have used the Item/s in a manner that is not reasonably expected, or have subjected the Item to irregular or damaging conditions;
- You have altered or attempted to alter the Item/s;
- You have not followed the care instructions attached to the Item/s or reasonably expected in regard to the particular Item/s; or
- The apparent fault relates to a slight variation in appearance, which does not materially differ from the appearance of the Item/s on the Site.
- If we are satisfied that the Item/s is defective, damaged or faulty and does not fall into any of the categories outlined above, then you will be entitled to a full refund, or the replacement or repair of the Item/s, at your election, but subject to our right to offer only the full refund if for any reason, we are unable to replace or repair the Item/s. In such circumstances, CR7.com will bear all costs of returning the Item/s, repairing the Item/s, or delivering a replacement Item/s to you.
- If we are not satisfied that the Item/s is defective, damaged or faulty for the reasons outlined above, then you will not be entitled to a refund or a replacement or repair of the Item/s. In such a case, you will be required to pay the costs of returning the Item/s back to you, or you may collect the Item/s directly from us. If you wish to have the Item/s returned to you, you will need to make payment of the standard courier charge levied by our nominated courier before the Item/s is dispatched to your delivery address.
Can I exchange an item?
- If you have changed your mind or would prefer an alternative size, color or item you will be required to place a new order while we process your return in terms of section A above
- In the event an item is being returned due it being defective and a replacement item is required, a new item will be sent free of charge once the defective item has been received and examined (see section B above).
- All returns will be processed within 7 days of our receipt of the returned Item/s and you will be contacted by our Customer Care Centre regarding your return and/or refund within this time period.
I did not order this item?
- In the unlikely event that you receive an item that you did not order, please do not remove the item from the original packaging and notify us at email@example.com, so that we can make the relevant arrangements to rectify the situation as soon as possible. Please note, in this situation CR7.com will cover all costs of return.
My order has not arrived on time?
- If for any reason the items you have purchased are not delivered within the expected delivery period please contact us via email at firstname.lastname@example.org so that we can make the relevant arrangements to rectify the situation as soon as possible.
The item I want is sold out or not available?
- Should an item you would like to order be sold out or temporarily unavailable, please click the “Notify me when this size is available” link next to the sold out button and we will contact you should this item come back into stock. Alternatively you can contact us via email at email@example.com so that we can attempt to acquire additional stock or an alternative Item/s as soon as possible.